‍Our Commitment to You
At Local Shop, we want you to be delighted with your purchase. However, if you’re not completely satisfied, we’re here to help with a simple and clear refund process. Please read the following to understand how we manage refunds and returns.

Eligibility for Refunds
You are eligible for a refund if:

• You notify us within 30 days of receiving your item that you wish to return it.
• The item is in its original, unused condition, with all tags attached and in its original packaging.
• You provide proof of purchase, such as a receipt, order confirmation, or bank statement.

Non-Refundable Items
Certain items cannot be refunded unless faulty. These include:

• Gift cards
• Sale items (unless defective)

How to Request a Refund
To start the refund process, please contact us at [email] with your order number, and let us know why you wish to return the item. We’ll respond promptly with instructions on how to proceed.

Returning Your Item
Once your refund request has been approved, you will need to return the item to us. Please ensure:

• It is packed securely in its original packaging.
• You use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

Who Pays for Return Shipping?

• For faulty or incorrect items: We will cover the cost of return shipping.
• For other returns: You will be responsible for the shipping costs. Unfortunately, shipping costs are non-refundable.

Processing Your Refund
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed, and a credit will be automatically applied to your original method of payment (e.g., Stripe).
• This will typically take 5-10 business days, depending on your bank or credit card provider.

Late or Missing Refunds
If you haven’t received your refund within 10 business days, please first check with your bank or credit card company as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at hello@wearelocal.org.uk, and we’ll be happy to help.

Exchanges
If you received a faulty or incorrect item and prefer an exchange over a refund, we’re happy to arrange that for you. Please follow the same process outlined above, and we’ll ship the replacement item once the return is received.

Damaged or Defective Items
We take great care to ensure the quality of all our products. However, if your item arrives damaged or defective, please contact us immediately at [email] with details and photos, and we’ll do our best to resolve the issue quickly.

Refunds for Gifts
If you received an item as a gift and wish to return it, you will need the order number or proof of purchase. If the return is approved, we’ll issue a gift credit to the recipient rather than a refund to the original purchaser.

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